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As the new home for Microsoft technical documentation, docs.microsoft.com has not only modernized the web experience for content, but also how we create and support the content you use to learn, manage and deploy solutions. It is the one-stop shop for everything related to Microsoft technologies. In order to make sure you can keep up to date on what’s new and exciting on docs.microsoft.com, we’ve created a dedicated feed for you.


Selected Feed: Dynamics 365

az network route-filter rule

https://docs.microsoft.com/en-us/cli/azure/network/route-filter/rule To learn more about route filters with Microsoft peering with ExpressRoute, visit https://docs.microsoft.com/en-us/azure/expressroute/how-to-routefilter-cli.
Published Date : Wednesday, January 23, 2019

PowerApps related technologies

https://docs.microsoft.com/en-us/learn/modules/get-started-with-powerapps/3-related-technologies Learn how you can use PowerApps with other technologies to build and share apps across your organization.
Published Date : Wednesday, January 23, 2019

Work with Knowledge Management Solutions in Microsoft Dynamics 365 for Customer Service

https://docs.microsoft.com/en-us/learn/paths/work-with-knowledge-management-solutions-in-microsoft-dynamics-365-for-customer-service/ This learning path focuses on working with Knowledge Management Solutions in Microsoft Dynamics 365 for Customer Service.
Published Date : Wednesday, January 23, 2019

Knowledge check: Get started in PowerApps

https://docs.microsoft.com/en-us/learn/modules/get-started-with-powerapps/6-knowledge-check This knowledge check tests your knowledge of how to get started in PowerApps.
Published Date : Wednesday, January 23, 2019

Voice of the Customer for Dynamics 365

https://docs.microsoft.com/en-us/learn/paths/dyn365-voice-of-customer/ This learning path introduces you to the basics of Voice of the Customer for Dynamics 365.
Published Date : Wednesday, January 23, 2019

Working with Connected Field Service for Dynamics 365 and Azure IoT

https://docs.microsoft.com/en-us/learn/paths/working-with-connected-field-service-iot/ This learning path introduces you to connected Field Service and Azure IoT. Included in this learning path is identifying exceptions, register and manage devices, remotely monitor and service equipment, and using IoT central with connected Field Service.
Published Date : Wednesday, January 23, 2019

Work with cases in Microsoft Dynamics 365 for Customer Service

https://docs.microsoft.com/en-us/learn/paths/work-with-cases-in-dynamics-365-for-customer-service/ This learning path focuses on Case Management capabilities of Dynamics 365 for Customer Service including options for creating cases, managing the case resolution process, working with case hierarchies and merging similar cases. Queues can be leveraged to maintain and manage Case workloads for customer service agents to include defining queues for different types of cases, managing queue items, picking and releasing queue items, and designing queue routing rules.
Published Date : Wednesday, January 23, 2019

Work with entitlements and service level agreements in Microsoft Dynamics 365 for Customer Service

https://docs.microsoft.com/en-us/learn/paths/work-with-entitlements-and-slas-in-microsoft-dynamics-365-for-customer-service/ This learning path focuses on working with entitlements and service level agreements in Microsoft Dynamics 365 for Customer Service.
Published Date : Wednesday, January 23, 2019

Remotely monitor and service customer equipment

https://docs.microsoft.com/en-us/learn/modules/remotely-monitor-and-service-customer-equipment/1-remotely-monitor-and-service-customer-equipment-overview This module will focus on the end-to-end process of remotely monitoring IoT enabled devices using the Connected Field Service solution including device registration, working with alerts, and designing processes to take specific actions.
Published Date : Wednesday, January 23, 2019

Register and Manage Customer Devices with Connected Field Service for Dynamics 365 and Azure IoT

https://docs.microsoft.com/en-us/learn/modules/register-and-manage-customer-devices-with-connected-field-service/ This module will focus on Register and Manage Customer Devices with Connected Field Service add-on for Dynamics 365 for Field Service. The module will walk you through building an IoT Central application and escalating the alerts into Dynamics 365.
Published Date : Wednesday, January 23, 2019

Using IoT Central with Connected Field Service for Dynamics 365

https://docs.microsoft.com/en-us/learn/modules/using-iot-central-with-connected-field-service/ This module will focus on using IoT Central with Connected Field Service add-on for Dynamics 365 for Field Service. The module will walk you through building an IoT Central application and escalating the alerts into Dynamics 365.
Published Date : Wednesday, January 23, 2019

Get stared with Connected Field Service for Dynamics 365 and Azure IoT

https://docs.microsoft.com/en-us/learn/modules/get-started-with-connected-field-service/ This module will focus on the initial deployment of the Connected Field Service add-on for Dynamics 365 for Field Service. The module will walk you through the installation and an understanding of the components installed as part of the out of the box template application.
Published Date : Wednesday, January 23, 2019

Remotely Monitor and Service Customer Equipment with Connected Field Service for Dynamics 365 and Azure IoT

https://docs.microsoft.com/en-us/learn/modules/remotely-monitor-and-service-customer-equipment/ This module will focus on the end to end process of remotely monitoring IoT enabled devices using the Connected Field Service solution including device registration, working with alerts, and designing processes to take specific actions.
Published Date : Wednesday, January 23, 2019

Remotely Monitor and Service Customer Equipment

https://docs.microsoft.com/en-us/learn/modules/remotely-monitor-and-service-customer-equipment/7-knowledge-check This quiz will test your knowledge of remotely monitoring and servicing customer equipment.
Published Date : Wednesday, January 23, 2019

Using IoT Central with Connected Field Service

https://docs.microsoft.com/en-us/learn/modules/using-iot-central-with-connected-field-service/5-knowledge-check This quiz will test your knowledge of Using IoT Central with Connected Field Service.
Published Date : Wednesday, January 23, 2019

Identify Exceptions with Connected Field Service for Dynamics 365 and Azure IoT

https://docs.microsoft.com/en-us/learn/modules/identify-exceptions-with-connected-field-service/ This module will focus on the proactive detection of anomalies in the IoT device telemetry. Additionally, this module will cover the customization of the Connected Field Service components to handle different telemetry from the device and options for storing detail data for future analysis.
Published Date : Wednesday, January 23, 2019

Identify Exceptions with Connected Field Service

https://docs.microsoft.com/en-us/learn/modules/identify-exceptions-with-connected-field-service/7-knowledge-check This quiz will test your knowledge of identifying exceptions with connected Field Service
Published Date : Wednesday, January 23, 2019

Response routing and survey scoring options in Voice of the Customer for Dynamics 365

https://docs.microsoft.com/en-us/learn/modules/voc-response-routing-survey-scoring/ This module will focus on how to use advanced survey options to tailor the experience of survey respondents. It includes information about linking survey questions, using client-side and server-side routing options, creating survey scoring models, and personalizing surveys by using piped data.
Published Date : Wednesday, January 23, 2019

Connected Field Service Overview

https://docs.microsoft.com/en-us/learn/modules/get-started-with-connected-field-service/1-connected-field-service-overview Overview of the Connected Field Service add-in for Dynamics 365 for Field Service.
Published Date : Wednesday, January 23, 2019

Get started with Connected Field Service

https://docs.microsoft.com/en-us/learn/modules/get-started-with-connected-field-service/6-knowledge-check This quiz will test your knowledge of Connected Field Service.
Published Date : Wednesday, January 23, 2019

Use Microsoft Dynamics 365 for Customer Service queues to manage case workloads

https://docs.microsoft.com/en-us/learn/modules/using-dynamics-365-queues-to-manage-case-workloads/ Use Microsoft Dynamics 365 for Customer Service queues to manage case workloads
Published Date : Wednesday, January 23, 2019

Manage and drive actions from survey responses with Voice of the Customer for Dynamics 365

https://docs.microsoft.com/en-us/learn/modules/voc-managing-driving-action-from-surveys/ This module will focus on effectively managing and automating survey distribution and next step actions for surveys that were created by using the Voice of the Customer solution. It will examine and compare different survey distribution options, and survey cloning, import, and translation options. You'll also learn how to use workflows to automate the process of sending out surveys, how to surface survey results in Microsoft Dynamics 365, and how to use analytics to drive next steps.
Published Date : Wednesday, January 23, 2019

Managing cases with Microsoft Dynamics 365 for Customer Service

https://docs.microsoft.com/en-us/learn/modules/managing-cases-with-dynamics-365/ Create cases, manage the case resolution process, work with case hierarchies, and merge similar cases.
Published Date : Wednesday, January 23, 2019

Dynamics 365 for Customer Service Service Level Agreements

https://docs.microsoft.com/en-us/learn/modules/dynamics-365-service-level-agreements/ This module will focus on Dynamics 365s Service Level Agreements (SLAs) and how they can be leveraged to define and track KPIs including defining business closures and working hour schedules, determining SLA triggering conditions, defining SLAs, building SLA items, managing SLAs and working with SLA pause statuses.
Published Date : Wednesday, January 23, 2019

Get started with Dynamics 365 for Customer Service

https://docs.microsoft.com/en-us/learn/modules/get-started-with-dynamics-365-for-customer-service/ Customer service is a key aspect of any customer relationship management strategy. Microsoft Dynamics 365 for Customer Service has many features that organizations can use to manage the services they provide to customers.
Published Date : Wednesday, January 23, 2019

Design Voice of the Customer for Dynamics 365 surveys

https://docs.microsoft.com/en-us/learn/modules/designing-voc-surveys/ This module will focus on how to drive customer engagement through surveys by using the Microsoft Dynamics 365 Voice of the Customer solution. It explains how to deploy the Voice of the Customer solution, use themes and images in surveys, design surveys, design survey questions, and control survey options like unsubscribe options.
Published Date : Wednesday, January 23, 2019

Create and manage entitlements in Microsoft Dynamics 365 for Customer Service

https://docs.microsoft.com/en-us/learn/modules/creating-and-managing-entitlements-in-dynamics-365/ This module will focus on Microsoft Dynamics 365 entitlements and how they're used to define and track information about support contracts. It includes information about creating and defining entitlements, setting up entitlement terms and types, defining related records, and managing the entitlement lifecycle.
Published Date : Wednesday, January 23, 2019

Create and design knowledge management solutions in Dynamics 365 for Customer Service

https://docs.microsoft.com/en-us/learn/modules/creating-and-designing-knowledge-management-solutions/ This module will focus on building knowledge management solutions by using Microsoft Dynamics 365. It provides an overview of the different knowledge management options that are available, and includes information about defining knowledge articles, managing article versions, and publishing articles.
Published Date : Wednesday, January 23, 2019

Consuming Knowledge Articles for Case Resolutions in Dynamics 365 for Customer Service

https://docs.microsoft.com/en-us/learn/modules/consuming-knowledge-articles-for-case-resolutions/ This module will focus on how to use the Knowledge Management capabilities of Dynamics 365 to resolve cases inside Dynamics 365 including how to customize Dynamics 365 entities to consume Knowledge Articles, searching for and linking knowledge Articles, controlling article display options, and using article analytics to drive Knowledge Manage options.
Published Date : Wednesday, January 23, 2019

Changelog for Microsoft Graph - Microsoft Graph

https://docs.microsoft.com/en-us/graph/changelog This changelog covers what's changed in Microsoft Graph, including the v1.0 and beta endpoint Microsoft Graph APIs.
Published Date : Tuesday, January 22, 2019

Manage access to network printers across legal entities - Finance & Operations | Dynamics 365 | #MSDyn365FO

https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/sysadmin/sys-admin-tools-network-printer This topic provides information about how to use the new System administration utility to set up network printers.
Published Date : Tuesday, January 22, 2019

Continuous delivery home page - Finance & Operations | Dynamics 365 | #MSDyn365FO

https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/dev-tools/continuous-delivery-home-page These topics describe tools and guidelines related to application lifecycle management and continuous delivery of your solution.
Published Date : Tuesday, January 22, 2019

WebDDA in Unified Service Desk for Dynamics 365 for Customer Engagement apps

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/web-dda Learn about using Web data-driven adapter (WebDDA) in Unified Service Desk.
Published Date : Tuesday, January 22, 2019

Use UII adapters to interact with external and web applications in Unified Service Desk for Dynamics 365 for Customer Engagement apps

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/use-uii-adapters-interact-external-web-applications Learn how to use UII adapters to interact with your external and web applications without having access to the application’s source code in Unified Service Desk.
Published Date : Tuesday, January 22, 2019

Analyze survey data by using Voice of the Customer

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/analyze-survey-data After receiving survey responses, learn how to analyze them and prepare reports.
Published Date : Tuesday, January 22, 2019

Monthly updates in Voice of the Customer for Dynamics 365 for Customer Engagement

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/monthly-updates-voc Learn about what's new in the latest release of Voice of the Customer for Dynamics 365 for Customer Engagement.
Published Date : Tuesday, January 22, 2019

Work with the HAT Software Factory in Unified Service Desk for Dynamics 365 for Customer Engagement apps

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/work-with-hat-software-factory Learn about the HAT Software factory in Unified Service Desk that is used for integrating application and Windows Workflow Foundation automation.
Published Date : Tuesday, January 22, 2019

Implement General Data Protection Regulations in Voice of the Customer for Dynamics 365 for Customer Engagement

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/implement-gdpr Learn how to implement General Data Protection Regulations in Voice of the Customer for Dynamics 365 for Customer Engagement.
Published Date : Tuesday, January 22, 2019

Walkthrough 6: Configure the Debugger hosted control in your agent application

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/walkthrough6-unified-interface-configure-debugger-hosted-control-agent-application Unified Service Desk provides a Debugger type of hosted control, which provides you key information about your Unified Service Desk configuration that helps you to successfully build an agent applicat...
Published Date : Tuesday, January 22, 2019

Survey analytics using Power BI (Dynamics 365 for Customer Engagement)

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/survey-analytics-powerbi Learn how to connect Voice of the Customer instance to Power BI and get insights about the surveys.
Published Date : Tuesday, January 22, 2019

Walkthrough: Use the generic listener adapter for CTI event routing

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/walkthrough-use-the-generic-listener-adapter-for-cti-event-routing Learn about using the CTI Desktop Manager and generic listener in to expose the CTI events as screen pops in Unified Service Desk.
Published Date : Tuesday, January 22, 2019

Troubleshoot Voice of the Customer

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/troubleshoot Learn how to troubleshoot issues in Voice of the Customer solution.
Published Date : Tuesday, January 22, 2019

Install the Voice of the Customer solution

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/install-solution Instructions to install the Voice of the Customer solution.
Published Date : Tuesday, January 22, 2019

Walkthrough 6: Configure the Debugger hosted control in your agent application

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/walkthrough-configure-debugger-hosted-control-agent-application Unified Service Desk provides a Debugger type of hosted control, which provides you key information about your Unified Service Desk configuration that helps you to successfully build an agent applicat...
Published Date : Tuesday, January 22, 2019

Voice of the Customer FAQ

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/voc-faq Frequently asked questions in Voice of the Customer
Published Date : Tuesday, January 22, 2019

Distributing a survey using Voice of the Customer

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/distribute-survey After creating a survey, learn how to distribute it to your respondents.
Published Date : Tuesday, January 22, 2019

Walkthrough 4: Display a Microsoft Dynamics 365 for Customer Engagement apps record in a session in your agent application

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/walkthrough4-unified-interface-display-dynamics-365-record-session-agent-application Demonstrates how to display Customer Engagement records in a session in your agent application using window navigation rules and session controls in Unified Service Desk.
Published Date : Tuesday, January 22, 2019

Versium Predict (Dynamics 365 for Customer Engagement)

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/versium-predict/versium-predict Applies to Dynamics 365 for Customer Engagement apps version 9.x
Published Date : Tuesday, January 22, 2019

Design a basic survey using Voice of the Customer

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/design-basic-survey Learn how to create a basic survey using Voice of the Customer and add questions to it.
Published Date : Tuesday, January 22, 2019

Walkthrough: Create a UII WPF Hosted Control

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/walkthrough-create-uii-wpf-hosted-control Demonstrates how you can build a WPF-based User Interface Integration (UII) hosted control that interacts with Unified Service Desk and external applications (standalone and web).
Published Date : Tuesday, January 22, 2019

WinDDA in Unified Service Desk for Dynamics 365 for Customer Engagement apps

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/windda Learn how to use Windows data-driven adapter (WinDDA) in Unified Service Desk.
Published Date : Tuesday, January 22, 2019

What's new in Unified Service Desk for developers and customizers

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/what-s-new-in-unified-service-desk Learn about the new features for developers and customizers in Unified Service Desk.
Published Date : Tuesday, January 22, 2019

Walkthrough 4: Display a Microsoft Dynamics 365 for Customer Engagement apps record in a session in your agent application

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/walkthrough-display-dynamics-365-record-session-agent-application Demonstrates how to display Customer Engagement records in a session in your agent application using window navigation rules and session controls in Unified Service Desk.
Published Date : Tuesday, January 22, 2019

WebDDA Events in Unified Service Desk for Dynamics 365 for Customer Engagement apps

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/web-dda-events Learn about using Web data-driven adapter (WebDDA) events that can be used in automations in Unified Service Desk.
Published Date : Tuesday, January 22, 2019

Walkthrough 5: Display enhanced session information by displaying session name and overview data

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/walkthrough-5-display-enhanced-session-information-displaying-session-name-overview-data Demonstrates how to dynamically display session name and session overview information in Unified Service Desk to enhance the customer-interaction experience for your agents.
Published Date : Tuesday, January 22, 2019

Walkthrough: Create a UII Windows Forms Hosted Control

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/walkthrough-create-uii-windows-forms-hosted-control Demonstrates how you can build a Windows Forms UII hosted control that interacts with Unified Service Desk and standalone or web external applications.
Published Date : Tuesday, January 22, 2019

UII Application Integration Framework

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/uii-application-integration-framework Learn information about UII Application Integration Framework that enables the integration and automation of applications.
Published Date : Tuesday, January 22, 2019

Walkthrough 5: Display enhanced session information by displaying session name and overview data

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/walkthrough5-unified-interface-display-enhanced-session-information-displaying-session-name-overview-data Demonstrates how to dynamically display session name and session overview information in Unified Service Desk to enhance the customer-interaction experience for your agents.
Published Date : Tuesday, January 22, 2019